The Debt Collection industry plays a vital role in South Africa’s economy, helping to recover outstanding payments and maintain cash flow for businesses. This course provides an overview of debt collection principles and practices in South Africa. It is designed to equip participants with theskills and knowledge required to effectively manage debt collection activities in a compliant and ethical manner.
THE COURSE WILL COVER THE FOLLOWING TOPICS:
Introduction to Debt Collection: This module will provide an introduction to debt collection in South Africa, including the legal framework, debt collection regulations, and industry standards.
Understanding the Debt Collection Process: This module will cover the debt collection process, from the initial notification to the legal process, including assessment of the debtor, communication with the debtor, and negotiation techniques.
Legal Considerations in Debt Collection: This module will focus on the legal aspects of debt collection, including the National Credit Act, the Consumer Protection Act, and the Magistrates Court Act.
Communication and Negotiation Skills: This module will provide participants with the communication and negotiation skills required to effectively interact with debtors, including active listening, empathy, and assertiveness.
Compliance and Ethics: This module will examine the ethical considerations in debt collection, including fair debt collection practices, data protection, and confidentiality
Upon completion of the course, participants should be
- Understand the principles and practices of debt collection in South Africa.
- Identify the legal requirements and obligations of debt collection activities.
- Develop effective communication and negotiation skills for interacting with debtors.
- Apply ethical and compliant practices in debt collection activities.
MODE OF DELIVERY
- Online via Microsoft Teams