Conflict Management and Negotiation Skills

The broad aim of this course is to enhance the student’s negotiation and conflict management skills, describe different negotiation styles and strategies, explain steps to follow during the negotiation process, provide you with guidance on effective conflict resolution, and explain the impact of conflict on an organisation.

CURRICULUM

• Introduction to conflict management
• Sources of organisational power struggles and politics
• Communication skills and management of emotions
• Conflict Management
• Negotiation

LEARNING OUTCOMES

On completing this course, the student should be able to:

• Define conflict and describe the different viewpoints and sources of conflict
• Identify and address sources of organisational power struggles
• Assess the positive aspects of conflict management
• Apply a successful conflict management process to the workplace
• Evaluate the impact of conflict on a team or department
• Understand and implement the steps necessary for effective negotiation
• Explain common mistakes in negotiation

COURSE STRUCTURE

Online

Contact

*Subject to availability